Microsoft has made a notable advancement in AI automation with the launch of a new feature in Copilot Studio called “computer use.” This innovation enables AI agents to automatically carry out tasks on websites and applications, mimicking human behavior, even without built-in integrations or APIs.
What is ‘Computer Use’?
The “computer use” feature is tailored to assist businesses in automating a variety of tasks without the need for complicated technical configurations. Companies can now develop AI agents capable of performing activities such as logging into websites, completing forms, processing invoices, conducting market research, and managing customer service inquiries.
Charles Lamanna, a senior executive at Microsoft, shared that this feature empowers AI agents to replicate human interactions by executing actions like clicking buttons, entering data, and navigating web interfaces.
AI Agents that Adapt
A key highlight of the “computer use” capability is its adaptability to dynamic and changing interfaces. Unlike earlier automation tools that depend on static APIs, this feature allows AI agents to adjust to new layouts or functionalities within applications and websites. This ensures more reliable and ongoing automation for business processes, minimizing downtime and enhancing productivity.
This versatility in managing tasks across different platforms will be especially advantageous for businesses that work with ever-evolving online tools or customer-facing services.
Building on Microsoft’s Previous Tools
This new “computer use” feature builds upon Microsoft’s earlier AI tools, particularly the “Actions” feature. While Actions primarily focused on automating personal tasks, the computer use functionality broadens these capabilities into the business sector. By allowing AI agents to interact with various systems and applications, Microsoft is simplifying the deployment of intelligent automation across business operations, optimizing workflows, and alleviating the manual workload for employees.
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